Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. 

*Please Note: This position is specifically a staff augmentation for one of our trusted customers with additional requirements for employment. The successful candidate will be required to work on-site and  employment for this position will be contingent upon successfully passing the Federal Bureau of Investigation’s CJIS Background Check.*

A Service Administrator - Network is an intermediate position within OneNeck’s Managed Services organization. The Service Administrators are a team of generalists that provide support for a variety of services provided by OneNeck. A Service Administrator - Network will have knowledge in 1 or more of the following areas:

• Network technologies in the area of VOIP/Collaboration, Wireless, Switching & Routing, Security, Load Balancing, etc.
• Infrastructure applications in the area of Backups, Monitoring, Security, etc.
• Vendor support of Cisco, PaloAlto, A10 Networks, Arista, and others

A Service Administrator - Network will work as a part of a Network Services department and will work with their peers and customers directly to deliver OneNeck services. They will also be responsible for creating work instructions for their peers and the Service Desk to use for resolution of issues and completion of requests. Scheduled activities and low risk changes will also be in their scope of responsibilities.

Required Qualifications:

• Associate’s Degree (or higher) or 2+ years professional work experience
• Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

Other Qualifications:

• Certifications in the technologies being supported are preferred (CCNA, Network+, etc.)
• Automation and scripting skills are desirable
• ITIL V3 foundation certification preferred
• Sound judgment and decision-making skills
• Advanced analytical, statistical, and problem-solving skills
• Strong commitment to customer satisfaction and quality
• Results and execution oriented, self-motivated requiring minimal supervision
• Advanced communication skills regarding project teams and management
• Proficient with all Microsoft Office applications

#OneNeck IT Solutions offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud^® enterprise cloud services; managed services; ERP application management; professional services; IT hardware and more! OneNeck has Tier 3 data centers in Iowa, Minnesota, New Jersey, Wisconsin, Arizona, Oregon and Colorado. To learn more about this position or our company, please visit oneneck.com.

Employment at OneNeck is subject to post-offer, pre-employment drug testing.

EEO/AA/Employer/Vets/Disability.