Would you like to be part of a customer focused, high performance, high integrity team of technology professionals? Do you want to launch your IT career and get exposure to a variety of best in class infrastructure technologies? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7. We’re in search of a dynamic individual who is passionate about technology and providing superior customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, while broadening your skillset and preparing you for future growth.
An IT HelpDesk Analyst is a pivotal support position within OneNeck’s Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and OneNeck’s customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered by OneNeck. This team is involved in major incident resolution.
IT HelpDesk Analyst monitors and reports on customer systems and networks using various monitoring tools. This position also handles operations duties within our datacenter. IT HelpDesk Analyst partners closely with our engineer teams to solve technology problems and work to resolution. Qualified candidates will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.
**The shift for this position is Thursday - Saturday, alternating Wednesdays 6pm - 6am AZ time. This position can work from home most days with some days scheduled onsite in our Gilbert, AZ datacenter facility**
#OneNeck IT Solutions LLC employs nearly 500 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe.
As a part of your total compensation, #oneneck provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have.