OneNeck IT Solutions

Billing Coordinator

Job Locations US-WI-Madison | US-IA-Des Moines
OneNeck IT Solutions


OneNeck®, a national IT solutions provider, is seeking a Billing Coordinator in our Madison, WI office.


This position is a key contributor in OneNeck’s overall strategy to grow, delight and retain our customers by helping build strong relationships between organizations. The Billing Coordinator is responsible for time sensitive billing activities and ensures tasks are completed timely and accurately. This position works with multiple types of billing and associated systems which support a variety of business segments within the organization.


Activities include, but are not limited to:

  • Acting as primary contact for internal and external customer questions and billing inquiries and escalating where appropriate.
  • Handling general billing questions, W9 forms, balance transfers, check requests, electronic payment set up and invoice copy requests.
  • Performing accounts receivable tasks including monitoring assigned accounts for aged balances and performing routine collection tasks as needed.
  • Performing data entry tasks for account maintenance activities and projects to ensure accurate billing.
  • Researching customer set up and maintenance issues and taking appropriate action; escalating when needed.
  • Investigating billing claims and acting as point person, coordinating the efforts of other teams, internal or external to Billing Operations, as needed to assist in the investigation.
  • Performing and review manual billing tasks, including secondary and final billing reviews.
  • Processing customer credits and refunds.
  • Updating process documentation; including maintaining all dispute correspondence, documents, and disputed amounts in the email management system.
  • Performing standard data analyses and summarize results.


Required Qualifications:

  • Associate’s Degree (or higher) or 2+ years professional work experience.

Other Qualifications:

  • Strong verbal and written communication skills, including the proven ability to effectively work well with others in a team environment.
  • High degree of accuracy and attention to detail.
  • Good organizational skills with the ability to handle multiple tasks and finish complete in a timely manner.
  • Self-motivated with the ability to follow detailed instructions and document results.
  • Consistently demonstrates a professional and positive attitude.
  • Desires continual self-development, seeks new challenges and strives to update skills set.
  • Able to identify business process improvement opportunities.
  • Experience with computers and various software packages (i.e. Windows environment, Microsoft Office Suite) with an aptitude and desire to learn new systems.

OneNeck IT Solutions LLC, a wholly owned subsidiary of TDS (Telephone and Data Systems, Inc.) offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country.  To learn more about this position or our company, please visit


Employment at #OneNeck is subject to post-offer, pre-employment drug testing. 


EEO/AA Employer/Vets/Disability.




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