OneNeck IT Solutions

  • Systems Engineer - Citrix

    Job Locations US-IA-Des Moines | US-IA-Urbandale | US-IA-Cedar Rapids | US-WI-Middleton | US-WI-Madison | US-CO-Denver | US-MN-Eden Prairie | US-AZ-Scottsdale | TBD-TBD-TBD
    ID
    2020-15331
    Company
    OneNeck IT Solutions
  • Overview

    OneNeck IT Solutions is seeking a highly motivated and resourceful Systems Engineer to work on a specialized team supporting our customers and internal Citrix environments. 

     

    Our technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. OneNeck partners with technology leaders to help them keep pace with the rapidly changing technology landscape and provide solutions that allow them to execute their vision. Our team supplements customer expertise, insight and resources to create a strong and secure technology foundation, driving business transformation, IT modernization, or simplifying of IT environments. OneNeck understands how to navigate and manage the complexity the hybrid IT world, including on-premise and multi-cloud, helping customers identify and implement the right technologies that are integral to the growth and evolution of their business.  Come join our team!

    Responsibilities

    The Systems Engineer – Citrix position encompasses mostly job duties that encompass Citrix related technologies.  This includes a strong focus on desktop management in XenApp/XenDesktop deployments.  This individual will be responsible for troubleshooting of technical delivery issues, policy and procedure enforcement under the best practices established within the managed hosting LOB, logging incidents for any unplanned outage reported by the monitor system and logging incidents for maintenance task and/or configuration change being performed in customer environment. It will also perform installations, configuration, administration and tuning of many infrastructure systems and applications.

     

    This role will be expected to work across many departments and teams in support of delivering services to OneNeck clients; breaking down any barriers to ensure effectiveness and efficiency. The Systems Engineer - Citrix continuously develops work instructions to ensure technical activities are conducted in a controlled and repeatable manner. This position develops technical plans, conducts technical reviews, and executes upon plans in support of incident, change, and problem management efforts. This role will be called upon as a subject matter expert across many departments and teams.

    • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
    • Be a member of project teams in the planning and delivery of activities to support on-time and on-budget completion.
    • Conduct technical peer reviews of change plans and activities; providing recommendations, guidance, and authorization as appropriate.
    • Continually develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
    • Continuously identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
    • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

    Qualifications

    Required Qualifications

    • Bachelor’s degree -OR- 4+ years of professional experience.
    • 3+ years Citrix experience.
    • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

    Other Qualifications

    • Professional or higher level certification in Virtualization preferred.
    • ITIL V3 foundation certification preferred.
    • Sound judgment and decision making skills.
    • Expert analytical, statistical, and problem solving skills.
    • Strong commitment to customer satisfaction and quality.
    • Results and execution oriented, self-motivated requiring minimal supervision.
    • Advanced communication skills regarding project teams and management.
    • Proficient with all Microsoft Office applications.

    #OneNeck IT Solutions offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; IT hardware and more! OneNeck has Tier 3 data centers in Iowa, Minnesota, New Jersey, Wisconsin, Arizona, Oregon and Colorado. 

     

    The Systems Engineer position is part of our Managed and Cloud Services business which offers turnkey, full-service managed IT services and solutions that includes the best certified experts in the industry, live 24/7 help desk support, tested and proven ITIL best practices and world-class technology - all wrapped in a guaranteed service level agreement. Customer service is paramount, and we strive to make sure every interaction is an excellent experience for our customers.

     

    To learn more about this position or our company, please visit oneneck.com.

     

    Employment at OneNeck is subject to post-offer, pre-employment drug testing.

    EEO/AA/Employer/Vets/Disability.

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