Want to be part of a customer focused, high performance, high integrity team of technology professionals? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7. We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.
OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe.
A Network Service Administrator I/II/III is a Tier 2 position within OneNeck’s Managed Services organization supporting a variety of customers ranging from medium size businesses to large enterprises.This position is responsible for effectively supporting and monitoring systems, storage, network and related infrastructure. This individual is also responsible for initial troubleshooting, documenting and occasional knowledge transfer of new HMS product information for Level One and other Level Two co-workers. This individual will be responsible for some inbound phone support as well as monitoring/NOC support of network alerts and occasional outbound calls. This individual will perform troubleshooting activities to resolve incidents and follow established escalation procedures when appropriate.
Skills and Technologies involved in the Network Service Administrator role are as follows:
**Please note: We can hire this position as a Network Service Administrator I, Network Service Administrator II or Network Service Administrator III. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**
Perform daily system monitoring of HMS and customer equipment, verifying the integrity and availability of network and voice systems. Will provide response to the customer when an incident originates with a monitoring alarm.
Accept escalated tickets from Level One Support Technicians in a timely fashion based on ticket priority and troubleshoot all incidents to bring quick restoration of service whenever possible.
Work with project teams and product management to prepare for new HMS product support or large customer implementations.
Perform all necessary support functions for new HMS products or large customer implementations.
Network Service Administrator I
Network Service Administrator II
Network Service Administrator III
#OneNeck IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems, Inc., employs over nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. Visit oneneck.com.
Employment at OneNeck is subject to post-offer, pre-employment drug testing. EEO/AA Employer/Vets/Disability.