OneNeck IT Solutions

  • Network Service Administrator I/II/III

    Job Locations US-MN-Minneapolis
    ID
    2019-14918
    Company
    OneNeck IT Solutions
  • Overview

    Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.

     

    OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 

     

    Network Service Administrator I/II/III is a Tier 2 position within OneNeck’s Managed Services organization supporting a variety of customers ranging from medium size businesses to large enterprises.This position is responsible for effectively supporting and monitoring systems, storage, network and related infrastructure. This individual is also responsible for initial troubleshooting, documenting and occasional knowledge transfer of new HMS product information for Level One and other Level Two co-workers. This individual will be responsible for some inbound phone support as well as monitoring/NOC support of network alerts and occasional outbound calls. This individual will perform troubleshooting activities to resolve incidents and follow established escalation procedures when appropriate. 

     

    Skills and Technologies involved in the Network Service Administrator role are as follows:

    • Strong customer service skills
    • Strong working knowledge of Network technologies in the area of Routing & Switching, Wireless, Security, VOIP/IPT, Load Balancing, etc.
    • Knowledge of Infrastructure applications in the area of Backups, Monitoring, Security, etc.
    • Knowledge of Systems such as Windows, VMWare, Hyper-V, Unix/Linux, etc. a plus
    • Understanding of Cloud and “as-a-service” concepts
    • General understanding of systems and windows concepts

    **Please note:  We can hire this position as a Network Service Administrator I, Network Service Administrator II or Network Service Administrator III. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**

    Responsibilities

    • Perform daily system monitoring of HMS and customer equipment, verifying the integrity and availability of network and voice systems.  Will provide response to the customer when an incident originates with a monitoring alarm.

    • Accept escalated tickets from Level One Support Technicians in a timely fashion based on ticket priority and troubleshoot all incidents to bring quick restoration of service whenever possible.

    • Work with project teams and product management to prepare for new HMS product support or large customer implementations.

    • Perform all necessary support functions for new HMS products or large customer implementations.

    • Follow established escalation procedures when resolution cannot be obtained within a reasonable amount of time.
    • Work with Level Three engineering team on network  and voice system upgrades and replacements.
    • Perform Runbook Execution specific to individual customer expectations.
    • Document and train level one support for the operationalization of new HMS products after initial product launch is complete.

    Qualifications

    Required Qualifications

    Network Service Administrator I

    • Bachelor’s degree or 4+ years professional work experience.
    • Technology specific certification (i.e. CCNA, Network+, etc.), or incumbent to achieve certification within 4 months of start date.
    • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

    Network Service Administrator II

    • Bachelor’s degree (or higher) OR 4+ years professional work experience.
    • 1+ years network administration or IT experience.
    • Technology specific certification (i.e. CCNA+, Network+, etc.), or incumbent to achieve certification within 4 months of start date.
    • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

    Network Service Administrator III

    • Bachelor’s degree (or higher) OR 4+ years professional work experience.
    • 2+ years network administration or IT experience.
    • Technology specific certification (i.e. CCNA+, Network+, etc.).
    • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

    Other Qualifications

    • NOC, System Administrator, or IT Service Desk experience.
    • Must have proven Customer Service skills.
    • Ability to work closely with a project team and complete project tasks within agreed upon timeframes.
    • Ability to perform tasks outside normally scheduled business hours to complete project work, and/or implement scheduled changes.
    • Able to participate in a small group to work specific support issues.
    • The ability to manage changing priorities and the ability to handle several simple tasks concurrently with assistance required to help set priorities.
    • Able to work with diverse individuals/teams/customers.  Able to interact and work with others as part of a team.   Understands the role she/he plays on the team, and how his/her work supports the team's goals.
    • Able to take the lead to get well understood issues resolved. May require assistance for more difficult issues.
    • Ability to work within a changing environment.
    • Good organizational and written/verbal communication skills.
    • Good presentation skills.
    • Positive attitude and team focus are required.
    • The ability to make timely decisions.
    • The ability to organize priorities to achieve maximum performance cost effectively.

    #OneNeck IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems, Inc., employs over nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. Visit oneneck.com

     

    Employment at OneNeck is subject to post-offer, pre-employment drug testing. EEO/AA Employer/Vets/Disability.

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