OneNeck IT Solutions

  • Network Service Administrator

    Job Locations US-AZ-Scottsdale | US-WI-Madison | US-CO-Denver | US-MN-Eden Prairie
    ID
    2019-13766
    Company
    OneNeck IT Solutions
  • Overview

    Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.

     

    OneNeck IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems, Inc., employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. Visit oneneck.com.

     

    A Network Service Administrator I or II is a Tier 2 position within OneNeck’s Managed Services organization supporting a variety of customers ranging from medium size businesses to large enterprises. This position is responsible for the effective provisioning, installation/configurations, operation, and maintenance of networking hardware, software and related infrastructure. This individual participates in technical research, troubleshooting, development and automation enabling us to better support our customers. A Network Service Administrator I or II will participate in change management and work to develop standard work processes. This position gives you the ability to work on a variety of technologies and environments on a daily basis in an effort to delight our customers in an SLA driven setting.

     

    *The shift for this position is Sunday – Thursday 9:00pm-6:00amCST OR Sunday – Wednesday for 10 hour shifts (hours TBD). *

     

    **Please note: We can hire this position as a Network Service Administrator I, Network Service Administrator II. Requirements for each position are listed in the qualifications section.**

    Responsibilities

    • Troubleshoot complex issues in environments with vendors and drive vendors to acceptable resolutions.
    • Utilize monitoring tools to verify the integrity and availability of all hardware, network, router, switch and server resources, systems and key processes, reviewing system and application logs,
    • Aid in the administration of network infrastructure so that the networks operate reliably and available within its agreed (SLA) Service Level Agreements
    • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
    • Execute planned maintenance
    • Develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations and change activity.
    • Identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
    • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

    Qualifications

    Required Qualifications:

    Network Service Administrator I

    • Associate’s degree (or higher) -OR- 2+ years of professional work experience

    Network Service Administrator II

    • Associate’s degree (or higher) -OR- 2+ years of professional work experience
    • 1+ years IT network administration experience

    Other Qualifications:

    • Strong commitment to customer satisfaction and quality.
    • Applicable technical certifications preferred
    • Sound judgment and decision making skills.
    • Advanced analytical, statistical, and problem solving skills.
    • Results and execution oriented, self-motivated requiring minimal supervision
    • Advanced communication skills regarding project teams and management
    • ITIL V3 foundation certification preferred.
    • Proficient with all Microsoft Office applications

     

    Employment at TDS is subject to post-offer, pre-employment drug testing. 

    EEO/AA Employer/Vets/Disability.

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