OneNeck IT Solutions

  • Network Engineer III

    Job Locations TBD-TBD-TBD
    ID
    2019-13606
    Company
    OneNeck IT Solutions
  • Overview

    Want to be where the action is? Looking for the challenge and excitement of meaningful work with a growing and expanding organization? Want to contribute to something that will make a difference while having the opportunity to sell a full suite of IT solutions? Then talk to us at OneNeck IT Solutions, a TDS company. Our services empower customers to communicate more effectively every day.

    Responsibilities

    The Network Engineer III is a senior level position that encompasses many network related administrative responsibilities.  These responsibilities include but are not limited to:

    • Serve as technical contact responsible for network delivery including infrastructure and network availability for all network infrastructure both internal to MHD and customer infrastructure.
    • Acts as technical point of contact for escalations and troubleshooting of network infrastructure issues.
    • Ongoing IT advisor responsible for technical direction of network infrastructure.
    • Acts as backup to other network engineers.
    • Intimately involved in new customer migrations and implementations.
    • Troubleshooting of technical network delivery issues.
    • Policy and procedure enforcement under the best practices established within the managed hosting LOB.
    • Work alongside their counterparts to troubleshoot network infrastructure issues for all customers.
    • Perform installation, configuration, administration and tuning of many network infrastructure systems (see skills below).
    • Serve in an advisory role on ongoing improvements and enhancements to customer’s network infrastructure.
    • Network Troubleshooting (Incidents and Infrastructure); Design & Documentation (Customer and Infrastructure) and Deployments/Changes (Customer and Infrastructure)
    • Incident Management – Incident Review, Follow-up, and Resolution
    • Process build sheets for servers and network devices
    • Log Incident for any unplanned network outage reported by the Monitor System and for Maintenance Task and/or Configuration Change being performed in Customer Environment.
    • Work directly with Customer to resolve reported issues, log all relevant details in the Incident, update their team of any relevant Changes to the environment, resolve and close the Incident or Incidents associated with the issue.
    • Escalate issues that cannot be resolved by the Network Engineer to the appropriate contact after gathering required details from the Customer.

    Qualifications

    Required Qualifications

    • Bachelor’s degree or higher -OR- 4+ years professional work experience.
    • 5+ years experience in network support in a similar environment.
    • CCNA certification or willingness to pursue certification within one year of employment
    • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

    Other Qualifications

    • Advanced knowledge of implementation, configuration and management of the following: outers, Switches, Content delivery systems (LB, CDN, etc), Firewalls and Security appliances (IDS, IPS, etc)
    • Advanced network security and network architecture knowledge.
    • Advanced network management experience.
    • Routing protocols: BGP, OSPF, RIP, IGRP, EIGRP.
    • Switching tech:  LACP/VPC, STP/MSTP, VLAN, etc.
    • Demonstrable problem solving ability.
    • Ability to produce professional written communication.
    • Exposure to Windows Server Administration Experience is a strong plus.
    • Previous experience working in a NOC environment is a plus.
    • Familiarity with ITIL principles of Incident management is a plus.
    • Available to provide 24X7 system support.

    OneNeck IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems, Inc., employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. Visit oneneck.com.

     

    Employment at OneNeck is subject to post-offer, pre-employment drug testing.  EEO/AA Employer/Vets/Disability.

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