OneNeck IT Solutions

  • ENGINEER III - NETWORK VOICE

    Job Locations US-IA-Urbandale | US-IA-Cedar Rapids
    ID
    2018-13203
    Company
    OneNeck IT Solutions
  • Overview

    Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals who are passionate about technology and providing best-in-class customer service.  Our professional services engagements allow our employees to have access to a variety of technologies and environments, while offering the opportunity to broaden your skillset while preparing you for future growth. 

     

    The Engineer III – Voice & Collaboration provides advanced network implementation, support and troubleshooting services related to Cisco collaboration, voice, and video technologies.  This position maintains constant contact with customers to ensure that services conform to requirements. 

     

    The Engineer III – Voice & Collaboration position also provides a broad range of services in the assessment of customer's data / voice network infrastructure requirements; including network and security products. Services provided include in-depth knowledge of the customer’s infrastructure and configurations and requires engaging with other divisional engineer resources to provide the appropriate resolution for our customers.

     

    **Please note:  We can hire this position as ENGINEER III or IVRequirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**

     

    Responsibilities

    • Implementation and support of Cisco voice technologies, including UCM, Unity Connections, UCCX, CWMS, and Webex.
    • Research and engineer technology based upon capacity or functionality requirements.
    • Implement tactical plans to meet the timelines and to ensure minimal disruption to the Customer environment.
    • Assist with development of documentation for standards requirements within the department.
    • Create documentation for both internal use and customer deliverables. Produce complete system requirements and/or specifications as appropriate.
    • Keep up-to-date with changes in technology (i.e. attend conferences or training, complete vendor provided trainings, review/study technical journals).

    Qualifications

    Required Qualifications:

     

    COLLABORATION ENGINEER III

    • Bachelor’s degree -OR- 4+ years of professional work experience.
    • 5+ years experience supporting complex Cisco collaboration and voice networks.
    • Cisco CCNA certified or willingness to pursue certification within one year of employment; CCNP or CCIE a strong plus.
    • Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.
    • Availability to consult, assist and/or perform after-hours support, including onsite, and participate in on-call rotations.

    COLLABORATION ENGINEER IV

    • Bachelor’s degree -OR- 4+ years of professional work experience.
    • 7+ years experience supporting complex Cisco collaboration and voice networks.
    • Cisco CCIE certified or willingness to pursue certification within one year of employment.
    • Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.
    • Availability to consult, assist and/or perform after-hours support, including onsite, and participate in on-call rotations.

    Other Qualifications:

    • Experience with hosted or cloud UC technologies (i.e. Broadsoft / BroadCloud).
    • Routing and Switching background.
    • Experience with UCCE or PCCE platforms a plus.
    • End-to-end QOS knowledge across a Cisco LAN/WAN infrastructure.
    • Security and video technologies and IPT WAN design experiences a plus.
    • IPT WAN design experiences a plus.
    • Skilled in using Visio and other network documentation software.
    • Strong communication skills (oral and written).
    • Complex network concepts and implementations
    • Ability to work on assignments that are complex in nature and where considerable judgment and initiative are required in implementation and problem resolution.
    • Project Coordination experience is a benefit.
    • Ability to provide technical direction in a timely fashion, utilizing standard methodologies that satisfy customer requirements.

    OneNeck IT Solutions employs approximately 550 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Iowa, Minnesota, Wisconsin, Arizona, Oregon and Colorado.

     

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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