OneNeck IT Solutions


    Job Locations US-WI-Madison
    OneNeck IT Solutions
  • Overview

    Are you up looking for the challenge and excitement of meaningful work with a growing and expanding organization? Then talk to us at OneNeck IT Solutions, a TDS company. Our services empower customers to communicate more effectively every day.


    The Facility Security will secure, operate, monitor, measure, and attain HMS’ data center service level commitments, and maintain facility appearance and integrity, especially during assigned on-site schedule.  The data center is a critical aspect of the HMS business by ensuring availability, business continuity (no disruption), and security for internal and external customers.  The data center must maintain high standards for assuring the integrity and functionality of its’ hosted computer environment and support services.


    This is a full time opportunity, working 12 hour night shifts; Thursday - Saturday 7pm - 7am and every other Wednesday 7pm - 7am.


    Security: Staff the main data center security station, provide the critical site access security, and enforce the access control measures for all constituencies desiring access to data center or data room areas.

    • Detect and dispatch help for trouble situations in facilities, and attempt troubleshooting if possible/practical
    • Conduct routine walkthroughs of local facility, correcting both appearance and functional imperfections
    • Chaperone vendors and guests, or seek chaperones for vendors and guests, as may become necessary, without abandoning front desk responsibilities
    • Respond physically to trouble situations within the local facility and conduct troubleshooting as may be required, until on call personnel can arrive on site and take over
    • Monitor and record vital statistics and produce appropriate reports, including shift and weekly reports
    • Record and maintain accurate incident and change records and logs, consistent with then-current operating practices and policies

    Technician Support:

    • Monitor and Operate Data Centers critical functions and facilities.
    • Assist, as available: Servicing customer support incident tickets unrelated to security, AND/OR in monitoring of managed services during break periods AND/OR hardware installation including: computer rack shelves, computer cabinet power strips, computer cabinet rails, low voltage network cable management, customer computer server equipment, cutting tiles and installing wires.
    • Provide “Remote Hands” assistance, as may be requested by customers, without abandoning front desk responsibilities


    Required Qualifications

    • 2+ years’ experience in a technical or customer support role
    • Must have and maintain a valid driver's license, insurance and have access to reliable transportation
    • Must be able to lift and carry equipment up to 75 pounds
    • Must be able to climb equipment and walk on rooftops and cat-walks

    Other Qualifications

    • Must obtain ITIL Certification within 12 months of hire, or work with management to pursue a reasonable alternative within 18 months.
    • Must be willing to work 12 hour schedule for 3-4 days at a time, with intervening 4-3 days off
    • Strong communications with others, especially regarding technical matters
    • Prior exposure to, or experience with, basic operation or maintenance HVAC, Power, Fire, Security building systems operations and safety in a data center or high technology office setting
    • Working knowledge of data center technologies, systems, and circuits
    • Experience in installing/moving data center computer equipment and low voltage network cabling on a large-scale basis

    OneNeck IT Solutions employs approximately 650 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud™ enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Iowa, Minnesota, Wisconsin, Arizona, Oregon and a new facility in Colorado.



    As part of your total compensation, #TDS provides a comprehensive, competitive benefit package.  The benefit plans address both the immediate and long term needs that you and your family may have.  For an overview of what we have to offer for full-time employees including vacation, health benefits, and retirement options, please click here.



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