OneNeck IT Solutions

  • ORACLE SERVICE ADMINISTRATOR III

    Job Locations US-AZ-Scottsdale
    ID
    2018-12661
    Company
    OneNeck IT Solutions
  • Overview

    Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. 

     

    OneNeck IT Solutions employs approximately 650 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Iowa, Minnesota, Wisconsin, Arizona, Oregon and Colorado.

     

    An Oracle Service Administrator III is an intermediate position within OneNeck’s Managed Services organization. The Service Administrators are a team of generalists that provide support for a variety of services provided by OneNeck. A Service Administrator II will have a strong understanding of 1 or more of the following areas.

    • Incident Management; processing, troubleshooting and resolving customer requests and problems.
    • Perform regular application administrative maintenance tasks
    • Monitor system and respond to alerts
    • 3rd party application support
    • Work with users and developers/programmers to correct recurring problems with software.

    A Service Administrator will work in a multi-disciplined department and will work with their peers and customers directly to deliver OneNeck services. They will also be responsible for creating work instructions for their peers and the Service Desk to use for resolution of issues and completion of requests. Scheduled activities and low risk changes will also be in their scope of responsibilities.

    Responsibilities

    • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
    • Execute planned maintenance
    • Develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations and change activity.
    • Develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
    • Identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
    • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

    Qualifications

    Required Qualifications

    • Associate’s degree (or higher) OR 2+ years professional work experience.
    • 2+ years Oracle EBS application administration experience.

    Other Qualifications

    • ITIL V3 foundation certification preferred.
    • Sound judgment and decision making skills.
    • Advanced analytical, statistical, and problem solving skills.
    • Strong commitment to customer satisfaction and quality.
    • Results and execution oriented, self-motivated requiring minimal supervision.
    • Advanced communication skills regarding project teams and management.
    • Proficient with all Microsoft Office applications.

     

     

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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