OneNeck IT Solutions

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Job Locations 
US-CO-Greenwood Village
US-MN-Eden Prairie
US-IA-Cedar Rapids
OneNeck IT Solutions

More information about this job


Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.


OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 


The Account Specialist - MRR Order & Invoice is responsible for order processing and billing validation of large accounts with ordering and billing processes different from OneNeck standard practices.


  • Understand the customer contract and how the unique elements of that contact impact the ordering and billing processes.
  • Coordinate with other OneNeck resources such as Sales, SDMs and Operations to ensure service elements are aligned with contractual requirements and billing needs during the service initiation process
  • Collect billing data directly from Operations sources or from Data Specialist on OA MRR team.  Organize data for input into billing system to allow generation of invoices, reports and other supporting information appropriate to the specifics of the customer contract.
  • Work with Sales Teams and Order entry specialists to ensure that new Orders/Change Orders are handled based on any unique situations required per the customer and/or governing service contract.
  • Engage directly with customers to address ordering or billing issues that require specialized knowledge of the contract and related services.
  • Participate in required handoffs and invoice reviews from Service Transition to Operations to help ensure ability to effectively and accurately invoice.


Required Qualifications

  • Bachelor degree (or higher) or 4+ years professional work experience
  • 3+ years of experience working with billing and/or business process, customer management or project management.
  • Must have and maintain a valid driver's license

Other Qualifications 

  • Extensive experience with MS Excel (Pivot tables, macros, graphs, complex calculations) and the importation of various data sources into Excel.
  • Strong written and verbal communication skills
  • Ability to work collaboratively with colleagues and customers to support a results driven, team oriented environment
  • Must be self-motivated, dynamic, creative team player
  • Must possess a strong sense of urgency for goal achievement
  • Other Customer Service and/or Sales experience are beneficial



As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.