Want to be part of a customer focused, high performance, high integrity team of technology professionals? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7. We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.
OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe.
The Supervisor – Service Engineering plays a crucial role in the day to day operations of the Service Engineering team within our Managed Services organziation. Service Engineering and Service Delivery resources look to this role for support in the resolution of escalated incidents. A Supervisor is also responsible for managing the documentation and processes used by the Service Engineering and Service Support resources in their daily activities. Delivery of training and mentoring in Service Engineering processes are also among the responsibilities of the supervisor. This role may include supervision of engineers who supporting different technical stacks, including but not limited to:
General supervisory activities include scheduling, performance counseling, and preparation of periodic reports on Service Engineering performance. Supervisors may also manage new customer transitions and other service change related projects as they relate to the Service Support team. The candidate will demonstrate excellent communication and leadership skills as well as a thorough understanding of common IT administration business processes.
***The shift for this position is Monday - Friday 3pm to 12AM AZ time.***
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.