OneNeck IT Solutions

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OneNeck IT Solutions

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Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. 


OneNeck IT Solutions employs approximately 550 people throughout the U.S. The company offers a full suite of hybrid IT solutions including cloud and hosting solutions; ReliaCloud® enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck has Tier 3 data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin.


The Desktop Administrator II position is responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users to provide excellent and timely customer service and resolve issues with their PCs and other peripheral devices. Responsible for assisting in writing documentation for use by the desktop administration team in support of service delivery.


**This position will be located at a client site in downtown Chicago, IL**


Deliver, Service, and Support

  • Provide excellent customer service to all end users.
  • Provide subject matter expertise in resolving incidents and problems.
  • Execution of service requests.

Build, Acquire, and Implement

  • Contributes to the planning and organization of the deployment of new systems.

Participates in departmental and cross-departmental IT projects.

Monitor, Evaluate, and Assess

  • Ensure that asset management library is accurate.

Train and Manage Knowledge

  • Train fellow desktop administrators in organizational procedures.
  • Assists in organizational training as applicable.
  • Contributor of the knowledge store used by the desktop support team.

Align, Plan Organize

  • Follows best practices and standards for the desktop support team.
  • Assists in identifying new solutions and services for the desktop support team that align with business objectives.
  • Audit and control asset management.
  • Contributes to the project planning of hardware and software procurement process.


Required Qualifications

  • Associates degree or 2+ years professional work experience.
  • 2+ years of experience in desktop/help desk support.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations


Other Qualifications

  • Microsoft certifications relating to desktop support preferred.
  • CompTIA A+ Certification is preferred. Excellent customer service skills.
  • Strong inter-personal and communication skills.
  • Strong troubleshooting skills.
  • Ability to explain and document procedures verbally and in writing.
  • Demonstrated ability to act proactively.
  • Demonstrated ability to prioritize and document tasks / activity.
  • Demonstrated ability to enact improvements within IT environment / end-user experience.
  • Experience working in a fast-paced support environment.
  • Experience using ticketing tool to react to failures, requests and escalations.
  • Experience with desktop imaging, inventory, and reporting tools.
  • Strong familiarity and support experience with thin-clients technology.
  • Strong understanding of support requirements related to Windows Desktop OS.
  • OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques.
  • Basic understanding of phone support (basic troubleshooting, setup)
  • Basic understanding of support requirements related to Windows Server OS.
  • Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
  • Ability to provide 24x7 system support (on-call).
  • Ability to lift up to 50 pounds.


As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.